Morimens

Refund Policy – Morimens Welcome to the world of Morimens — where strategy meets storytelling, and every move matters. We’re committed to delivering a powerful, immersive gaming experience that feels fair, engaging, and rewarding. That promise doesn’t stop at gameplay. It includes how we handle real-money transactions, too. While most in-game purchases are final, we understand that things don’t always go as expected. That’s why we’ve established a straightforward, player-first refund policy. What This Policy Covers Refunds may be considered for in-game purchases made through the Morimens platform or affiliated stores only under specific, verifiable circumstances: You were charged for a purchase you didn’t authorize. The content you purchased (such as characters, skins, resources, or expansions) did not appear in your account. A technical failure (e.g. server timeout, billing error) caused your purchase to be incomplete or incorrect. You accidentally made a duplicate purchase of the same item within a short timeframe. These cases are rare — but when they happen, we treat them seriously and resolve them with fairness. What This Policy Doesn’t Cover We cannot issue refunds under the following conditions: You changed your mind after the purchase was confirmed. You misunderstood the content or utility of an item but still used it. You are requesting a refund based on personal gameplay outcomes or progression issues (e.g., "I lost a match," or "this item wasn’t as strong as I expected"). The purchased content was consumed, modified, or transferred. Your request falls outside the refund window defined by the payment platform (such as Google Play or Apple). As a rule of thumb: if the item was delivered as described and used, it’s not eligible for refund. How to Request a Refund To request a refund, you’ll need to: Provide proof of purchase (transaction ID, receipt, etc.). Describe the issue clearly, including what you bought, when, and what went wrong. Contact our support team through the in-game Help menu or official support channel. If your purchase was made through a third-party store (Google Play, Apple App Store, etc.), you may be required to contact them directly, as we cannot process refunds outside our control. How We Handle Claims Each refund request is manually reviewed by our team. We aim to respond within a few business days. If your request is approved, the refund will be issued via the original payment method. No virtual currency or item trades are accepted as substitutions for refunds. We reserve the right to decline refund requests that do not meet the criteria outlined above or appear to be made in bad faith. Abuse of the system may result in account suspension or removal of refunded content. Final Statement We built Morimens with care — and that extends to how we support our players. Our refund policy is designed to be fair, reasonable, and protective of both our players and the integrity of the game. If something goes wrong, we want to hear about it — and we’ll always aim to make it right, as long as the request is honest and the conditions are met.